Contact support
Email contact@vedfoundry.com with a short description of the issue. If possible, include your device model, Android version, Terramon account email, and the exact error message. Do not send your password or plant scan photos unless we specifically ask for diagnostic evidence.
Camera or plant identification
- Check that camera permission is enabled for Terramon in Android settings.
- Use the same individual plant in every photo.
- Capture the complete plant and a clear leaf in good, even light.
- Add a flower, fruit, bark, or stem view when available.
- Retake the scan if Terramon says the evidence is weak or the candidates are too close.
Location and map pins
Location is optional. You can save a verified plant without it. To use nearby activity or add a pin, enable foreground location permission while Terramon is open. Public pins are shifted 100 to 250 metres and do not display your account identity.
Account access
Use the password-recovery option on the sign-in screen if you have forgotten your password. If the recovery email does not arrive, check spam and verify that you entered the same address used to create the account before contacting support.
Field reminders
Daily field reminders are optional and scheduled on your device. You can disable them in Terramon or revoke notification permission in Android settings. Disabling reminders does not affect encounters, XP, or streak calculations.
Privacy and account deletion
Read the Terramon Privacy Policy for details about data handling. To permanently remove an account and its associated data, use the account-deletion page.